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State Farm® Insurance Agent Scott Underwood

4 out of 5 average rating (59 reviews)

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What our customers say about us...

Enrique Robles

November 24, 2023

1  out of  5 rating by Enrique Robles
"La persona que atiende en español es muy déspota, por eso me cambie de agencia."

Rich Johnson

January 25, 2023

4  out of  5 rating by Rich Johnson
"Just relocated to Denver and reached out to State Farm for a quote and after an informative call with Karla, a 19 year relationship with AAA ended in divorce immediately. My savings were well over $500 with the exact same coverage and a lower deductible. Having just joined the State Farm family, I’m reserving the final star for an update in the next 12 months."

Marco Mayorga

December 12, 2022

5  out of  5 rating by Marco Mayorga
"Daisy Felix was really helpful with my life insurance quote."

Omar Mayorga

December 10, 2022

5  out of  5 rating by Omar Mayorga
"Great, friendly office. Daisy was great at providing me with the best options."

Christian Lopez

December 9, 2022

5  out of  5 rating by Christian Lopez
"Karla is an amazing agent. She listened to my needs and wants provided me with the best policy that fits my budget. I have referred family and friend to her."

Glenn Pennebaker

November 21, 2022

1  out of  5 rating by Glenn Pennebaker
"We were longtime customers,very rude ladies in the office,never wanting to help could care less what our problem was,tried to add another vehicle and our premium almost doubled we found another carrier and they could less extremely poor customer service."

Nick Avalos

September 6, 2022

1  out of  5 rating by Nick Avalos
"After making my first payment they raised my premium I tried calling them several times and could rarely get anyone to help me. I tried asking for a call back and still didn't hear anything. Wouldn't recommend"

Kim M

August 5, 2021

1  out of  5 rating by Kim M
"NO LONGER THE STATE FARM WE HAVE KNOWN AND TRUSTED .DECEPTIVE ,SNEAKY. AVOID AT ALL COSTS!!!!! After being state farm customers (auto/home)for 30 years our beloved agent Stan Kelogg retired. Without us being notified,our account was signed up for programs we didn't agree to, split up between Scott Underwood and another "agent"Doug... After our billing repeatedly fluctuated between +(-)$20.00 for several consequetive months. Having auto pay,this caused overdrafts in my bank account.With out any response to our inquiries as to why(office manager passes the buck,,blamed corporate billing ,,etc)we had no luck getting someone who has ANY ANSWERS (We were signed up for program without us knowing,,,never received device or anything letting us know this had occured until I investigated).. I called to change agents/offices.Before transferring us from Doug to Scott physical office ,Doug cancelled our home insurance portion which was packaged with auto. Apparently as a result of my investigating and calls to corporate for answers,our homeowners insurance was cancelled within the month without us being notified. Auto remained . So why was portion cancelled ,,we asked the office manager?(OM because Scott never returns calls.).. Reason being ,,a claim from early 2019..(we had only 2 claims filed in almost 3 decades of coverage) I was then told because Covid, account reviews we're delayed and are now being used for cancellation and $ increase.A low $ claim filed in 2019 caused cancellation.(mind you,we have been paying on policy uninterrupted.) So now,,June 2021,,they are taking action and cancelled. We were unknowingly uninsured for home for several months ,,thank God we didn't need to call on State Farm during that time. State Farm use to give us security but had put us in a very vulnerable and unprotected position. What's worse is their pass the buck attitude. This is no longer an insurance company that deserves TRUST. EVERY Bad insurance joke punchline is a reality with Scott Underwood and his partner Doug . Using Covid as excuse for unethical business practices. They are trying to make a buck. Deny deny cancel cancel.... DO NOT TRUST!!!!!!! Insure with State Farm at your own risk !! Literally!!!! Read Scott's" denial "response to reviews. How appropriate !! Seems denial is what the current state farm is now good at. Still looking for "excuse" as to.why you cancel a policy ,,without notifying the policy holder,for a claim several years old. What's worse is you took our money for years,,for the policy. 2019 Scott!!!!!! Anyone reading this can see how you do business. Seeing as you are one of the only ones in your office who holds an insurance license ,,I can't hold your office staff responsible ..maybe you need to get actual licensed insurance agents to speak with customers. We couldn't find any to speak with when we asked... Bad punchline!!!!!!!!!!"

Brenda Y

June 16, 2021

5  out of  5 rating by Brenda Y
"Daisy helped me and she is great! She has a positive attitude and made sure I understood everything clearly. I will definitely be coming here again."

Delia Garcia

April 23, 2021

5  out of  5 rating by Delia Garcia
"Gran servicio. Todas la muchachas son muy amables y serviciales. Siempre hay alguien que me ayude en español."

Jairo Gomez

April 20, 2021

5  out of  5 rating by Jairo Gomez
"Yesenia is my agent and she has been super helpful on every aspect. She answered all my questions and quickly helped me on several times with all my insurance needs. Highly recommended."

Abigail Escalera

April 19, 2021

5  out of  5 rating by Abigail Escalera
"Absolutely love Scott and his team! They have always been very helpful with any questions or concerns I’ve ever had. The office works great as a team so I don’t ever have to wait on one individual to get the answers I need on my policies."

Chris Henning

April 17, 2021

1  out of  5 rating by Chris Henning
"As other reviewers have stated, Scott Underwood's office was not responsive when I inquired about some paperwork I had filed with the company. Answers were short and curt and there was no offer to help clarify or advance the issue further. When I asked for Mr. Underwood to call me to discuss my concerns personally, he failed to call me back. I've been with State Farm for 24 years and have asked to be immediately transferred to an agent that believes in proper customer service. One final note: see that Mr. Underwood bickers with customers who leave bad reviews, so I anticipate one here. Bad business acumen."

sonnie Nielsen

February 28, 2021

5  out of  5 rating by sonnie Nielsen
"jasmin was a really nice person and made me laugh while helping me, definitely 10/10 👍 would try again"
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girmay Zeray

February 13, 2021

1  out of  5 rating by girmay Zeray
"I switched from from this ajent because I asked them for helping about an issue of extra charges twice different days and they told me that they gonna ask and let me know by phone but no one called me about my issue I think that's not nice and poor customer service"

Pedro Carrillo

February 11, 2021

5  out of  5 rating by Pedro Carrillo
"Great customer service, Jasmin got me what I wanted and I really appreciate it. Highly recommend it!!"

AJ 16

February 11, 2021

5  out of  5 rating by AJ 16
"Really good employees was greeted and worked with Jasmine she really made my insurance experience great and I look forward towards the future"

Gabby Lauer

February 11, 2021

5  out of  5 rating by Gabby Lauer
"I went in to pay my insurance bills and thanks to Jasmin it was very simple and easy. She was very professional and very helpful."

Kory Holland

September 18, 2020

5  out of  5 rating by Kory Holland
"Highly recommend my insurance agen Scott Underwood. Highly recommend and professional insurance agen. Thank you from dAPPER Racing and the team."

Shoddy Blak

August 12, 2020

1  out of  5 rating by Shoddy Blak
"Ive been with the company for 3 years there is a lady named Daisy she refused to give her last name was terrible! She has bad customer service skills with poor attitude. It seems as if she doesnt like working with people she gets a F in consumer skills."

Jo Biano

March 16, 2020

5  out of  5 rating by Jo Biano
"Kristine is awesome! I love my insurance office."

Jaime Saldana

March 16, 2020

4  out of  5 rating by Jaime Saldana
"Exelente atención de jazmin Acosta"

Elia Ovalle

March 13, 2020

5  out of  5 rating by Elia Ovalle
"Excelente servicio y atencion al cliente!! Jasmin me atendio!! Super Atlanta y servicial!! Y hermosa!!! Mejores precios en Denver , Co. Es la mejor aseguranza que he tenido en 20 anios!!"

Melissa Soria

March 11, 2020

5  out of  5 rating by Melissa Soria
"Very friendly and fast always have a great experience with this team.. Thanks Kristi for ur great service"

Essence Cooper

March 11, 2020

5  out of  5 rating by Essence Cooper
"Averie is a wonderful person to work with and has helped me tremendously! Thank you Averie!"